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Our Terms Shape How Your Account Works

When you open an account with mas 68, you're entering into an agreement that covers how deposits clear, how withdrawals are verified, how we handle your data, and…

Account creation and verificationPayment method rulesWithdrawal and dispute processData and account security
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mas 68 Our Terms Shape How Your Account Works
GET IN TOUCH

How to Contact Us About Your Terms

Live chat support Open the chat window in the lobby or on this site. Our team responds during business hours, with priority routing for account and payment questions. Average response time is under 3 minutes.
Email support Send account or terms-related inquiries to our support inbox. We reply within 24 hours on business days. Include your account number and the specific issue so we can help faster.
In-account messages Log in and check your account inbox for notifications about policy updates or account status. You can also reply to messages directly from your dashboard.
YOUR DATA SAFETY

How We Protect Your Account and Information

Data encryption

All account data, payment details and session information are encrypted during storage and transfer. We use industry-standard SSL protocols so your DANA, OVO, GoPay and QRIS transactions stay private between you and the payment processor.

Identity verification

Before your first withdrawal, we confirm your identity using the details you provided at registration. This protects your account from unauthorised access and ensures payouts reach only you. The process takes minutes and requires no additional fees.

Account access control

You control your login credentials and can change your password anytime from the account settings menu. If you suspect unauthorised access, contact our support team immediately and we'll secure your account and review activity.

Data retention

We retain account records, transaction history and verification documents for the duration of your account and for compliance periods after closure. You can request a copy of your data or details of what we hold by emailing support.

Cookies and tracking

Our site uses cookies to remember your login state, language preference and gameplay history. You can control cookie settings in your browser. Some site features may not work if cookies are disabled, but your core account access remains available.

Update your terms

If your personal details change — phone number, email, address or payment method — update them in your account settings immediately. Outdated information can delay withdrawals or cause deposit failures with QRIS, OVO, DANA and GoPay.

Terms & Conditions: What You Need to Know

If we detect activity that breaches these terms — such as using someone else's payment method, multi-accounting, or circumventing regional restrictions — we may suspend your account pending review. You can contact support to appeal. Serious violations may result in permanent closure and forfeiture of account balance where local law permits.

Yes, mas 68 is accessible from across Indonesia including Makassar and Semarang, provided you meet the eligibility and local legal requirements. Your account works on any device and location once registered. Some regional restrictions may apply depending on local regulation.

Withdrawal timing depends on your payment method. Withdrawals to DANA, OVO, GoPay and QRIS typically process within one hour during business hours. Bank transfers may take one to two business days. Amounts are verified before release, which adds 10–30 minutes to the process.

You can close your account anytime from the account settings menu. Upon closure, any remaining balance is returned to your registered payment method within five business days. Closed accounts cannot be reopened; you would need to register a new account if you return.

Yes. If you dispute a withdrawal or believe there's an error in your account balance, contact support within 48 hours of the transaction. We review the bet history and payment records to resolve the issue. Most disputes are settled within 24 hours; complex cases may take longer.

Deposit and withdrawal limits depend on your payment method and account history. Your first deposit may be capped until identity verification is complete. Once verified, limits increase. Contact support to review your current limits or request an adjustment where local law permits.

The same terms apply whether you play via the web or mobile app. All gameplay, payments and account data are synchronised across devices. Your login credentials work on both. The app does not create a separate account; it's the same account viewed on a smaller screen.

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