Reference

How mas 68 Protects Your Account and Data

Your account, your deposits via DANA, OVO, GoPay and QRIS, and your withdrawal requests are handled under clear terms we've written to reflect how we operate.

Account VerificationWithdrawal & Fund SecurityData Handling
Explore the Lobby Read FAQ
mas 68 How mas 68 Protects Your Account and Data
POLICY CONTACTS

Reach Our Legal & Support Team

Live Chat Support Open the chat widget in your account lobby or on this site. Our team responds to legal and account questions during operational hours, typically 09:00–23:00 Indonesia time, seven days a week.
Email Support Write to our support address with any legal inquiry, data request, or account concern. Expect a response within two business days. Include your account username and the specific issue you need help with.
Account Settings Log in to your account, navigate to Settings > Legal & Privacy, and view your current terms, data-handling summary, and links to request account changes or data exports directly.
DATA & SECURITY

How We Handle Your Information

Account Security

Your login credentials are encrypted end-to-end. We use two-factor authentication (2FA) if you enable it. Withdrawals require identity verification against your registered details before processing.

Payment Data

We never store your full payment details. DANA, OVO, GoPay and QRIS transactions are processed through licensed payment partners; we log only the transaction reference, amount, and date.

Cookie & Tracking

We use cookies to remember your login session and language preference. Analytics cookies track which games you browse (not gameplay data). You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Active account data is kept on file. Closed-account records are retained for 12 months to resolve disputes, then securely deleted unless local law requires longer retention.

Request Your Data

Where local law permits, you can request a full export of your personal data and transaction history. Submit requests via your Account Settings or email our support team.

Policy Updates

We notify you of material legal changes by email and in-app notice at least 30 days before they take effect. You can review all updates in your Account Settings > Legal History.

Common Legal Questions About mas 68

Click the 'Forgot Password' link on the login page. We'll email you a secure reset link valid for two hours. Confirm your identity (email or registered phone number) to create a new password. If you don't receive the email, check your spam folder or contact our support team.

Yes. Navigate to Account Settings > Close Account and confirm. Your account closes immediately; any remaining balance is returned via your original payment method within one business day. Closed accounts cannot be reopened; you'll need to register as a new user.

Contact support with your transaction ID, date, and amount. We investigate disputes within 48 hours. If the transaction was declined or reversed by your bank or DANA/OVO/GoPay, we coordinate with the payment partner to resolve it. Approved disputes result in account credit or refund.

Your account data is encrypted and stored on secure servers within Southeast Asia. Only mas 68 staff with a legitimate operational need can access your information—never shared with third parties except to comply with local law or process your payments via DANA, OVO, GoPay and QRIS partners.

Depends on local law. Where local law permits, your account remains accessible. If you log in from a new country or device, we may request additional verification for security. Contact support if you're travelling and have access questions.

Yes, where local law permits. Submit a data-export request via Account Settings > Privacy or email support. We compile your data within 14 days and send it as a downloadable file. This includes your profile, transaction history, and cookies/tracking records.

Log in and go to Account Settings > Personal Info. You can update your email, phone number, and registered name immediately. For bank or payment account changes, we verify the new details before confirming the change to protect your security.

Related Pages

mas 68 Indonesia mas 68 Login Register FAQ About Us